Right of withdrawal at Individual-3D – explained simply and clearly:
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Cancellation period : You have 14 days from the day the goods are delivered to decide whether you want to keep the goods.
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Declaration of withdrawal : If you would like to exercise your right of withdrawal, please let us know by making a clear statement (e.g. by email (to support@individual-3d.de) or letter).
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Compliance with the deadline : Make sure to send your cancellation notice within the 14-day period.
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Confirmation and instructions for returning : After receiving your cancellation notice, we will send you a confirmation and all the necessary information about returning the goods.
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Return shipping costs : You are responsible for the direct costs of returning the goods.
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Processing time and refund : We will process your cancellation and initiate the refund within 14 days of returning the goods.
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Exceptions and loss of value : Please note the exceptions to the right of withdrawal. If the goods have lost value due to unnecessary handling on your part, you are obliged to compensate for the loss in value.
For a comprehensive overview, please visit our cancellation policy/return policy on the website.
If you have any further questions, we are of course also available via our contact form !
